SA Post office teams up with online site Wish to improve service

Popular e-commerce giant Wish announced via its parent company ContextLogic Inc that it will be going into partnership with the South African Post Office to improve customer experience when ordering from the platform.

This partnership ?will allow both parties to improve service efficiency and try their best to decrease transit times. The partnership aims to make deliveries from Wish 50% faster.

“Our mission at Wish is to democratize e-commerce and make it affordable, accessible, and open to all by constantly improving product, process and technology,” Vice President of Operations at Wish, Thomas Chuang, said in a statement.

“The South African market is an important one for the business and our partnership with SAPO will help us to provide faster time to door by 50% or more.”

“This is critical to ensuring a positive customer experience and satisfaction and will enable us to better serve our customers in this market,” Chuang added.

Other changes include introducing end-to-end tracking visibility, delivery confirmation, and bundled shipments for multiple items. It also includes SMS and physical notifications of packages for collection.

“The South African Post Office is staying relevant to the latest e-commerce trends and has improved its tracking system with the implementation of the capability to track international parcels,” SAPO Head of Logistics, Sekano Kgalanyane, said in a statement.

Kgalayane added the COVID-19 pandemic had resulted in people relying more on e-commerce marketplaces such as Wish.

“We are confident that we will be able to provide a faster, high-quality service to customers throughout South African Post.”

"Through this collaborative partnership, a first of its kind for SAPO, both partners aim to provide a streamlined and efficient cross border logistics experience to the global e-commerce giant’s growing user base in the region."

Written by: Gabriella Steyn.

Guzzle Media