Apple to replace faulty smart battery case units for free globally

Tech news 14 January 2020

Apple announced that it launched a global replacement programme for faulty smart battery case units.

Users have reported issues with the charging cases that are used to extend the battery life of the iPhone Xs and Xr devices by wirelessly charging them while attached.

the issues listed were that the cases either were not able to charge, charging intermittently when plugged into power, and not delivering power to phones at all.

“Apple has determined that some smart battery cases made for iPhone Xs, iPhone Xs Max, and iPhone Xr may experience charging issues,” the company said.

"Affected units were manufactured between January 2019 and October 2019. This is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible battery cases, free of charge."

The company assured customers that the cases posed no dangers to users and promised free replacements for qualifying units.

Here's how to request a replacement:

Choose one of the service options below to have your Smart Battery Case replaced. Your Smart Battery Case will be examined prior to any service to verify that it is eligible for this program.

Find an Apple Authorized Service Provider.

Make an appointment at an Apple Retail Store.

If you have questions or need further assistance, contact Apple Support.

Apple noted that the programme does not extend the standard warranty of the cases and that the offer is valid for two years after the first sale of the battery case.

Written by: Gabriella Steyn.

Guzzle Media