DHL introduces new mobile app to enhance customer experience

Retail 3 September 2019

DHL Express has announced the launch of an innovative mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.

This is according to Hennie Heymans, chief of DHL Express Sub Saharan Africa, stated that the DHL Express Mobile app is part of DHL Express’ ongoing commitment to drive innovations that enhance the customer experience.

“The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020," said Heymans.

Heymans explains that the DHL Express Mobile app offers a number of key benefits to customers, allowing them to access valuable features on the move.

“Customers can access accurate shipping quotations, find their closest DHL Service Points for easy collections and deliveries and of course, track their shipments in real time. Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region.”

Written by: Staff Writer.

Guzzle Media